Buzz

TO KEEP EVERYONE IN THE FAMILY CONNECTED AT ALL TIME.

SweetSpot's white label CMS will be used as a base platform for this projects with its corresponding mobile apps for iOS and Android.

App modules that will be used; Deals, Promos, Survey, Contest/Gamification, Location Check-in, Receipt upload, Selfie and Sale.

Our goal for the project was to to keep everyone in the family connected at all times. The original premise was simple: Even those with no company email can be reached and engage to spread the news and internal communications of the company so that even the remotest workers feel relevant and important.

Our high level goals were to:

Make it fast and easy to use for all staff, everywhere.
Create a platform for innovation and deeper engagement.

The Problem:

How to whitelisting of the existing staff into the database?
How to make sure staff receive the right content and information for them.

The Solution:

Modyfying the user signup process, to cater for the whitelisting staff to activate their account.
Auto creating of membership group based on staff profile to enable to push notification.

PROCESS

Understand
Empathy

Ideate

Test

Usability Test

Implement

IDEATE

SweetSpot's onboarding Sign up

Generic sign up process

Information Architecture

How might we whitelisting of the existing staff into the database?

The Sweetspot App sign up model involved several steps. What if we modifying the user sign up process to caters for white-listed staff to activate their account.

Low fidelity wireframes - Testing

Customization first time login - Staff onboarding process flow -First time login

Staff Data

Data will be import using CSV file. Staff will be group automatically by Company, Position, Staff Level and Department.

High Fidelity Ui - Testing

First time login

App launch > First time login > Enter email work > Received OTP > Set own OTP > Successful activate account

User Flow

High fidelity wireframes - Staff onboarding process flow - First time login - Membership Group

Membership Group

Auto creation membership group based on staff profile.

Outcome

Membership module will enable the user to receive notification in real-time and everywhere.

The most importantly, the content is catered to only receive the company information that's relevant and important to them.

TESTING

Usability Testing

The usability testing were involved 5 person, split by 2 group with different company.

Below are the main tasks for usability testing:

1. Do you manage to login for 1st time?
2. Do you manage to login after logout?
3. Do you received push notification from the Buzz app (spesific for selected company)?
4. Do you received global notification from the Buzz app (general post)?